Recording Disclosure

Talkr records every call's audio by default. Recording Disclosure speaks a short consent notice at the very start of the call, before the agent's greeting, so callers know the call is recorded. This is configured at two levels: an organization-wide default, and an optional per-agent override.

Organization default

Go to Organization Settings and find Call recording disclosure:

• Enabled (default) — every agent speaks a disclosure notice at the start of every call, before its own greeting.
• Disabled — no disclosure is spoken, unless a specific agent overrides this (see below).

When enabled, you can also set the disclosure text spoken to callers (a sensible default is provided).

Per-agent override

Open a specific agent and go to Settings → Recording Disclosure. Three modes:

• Use organization default — follow whatever the organization has configured, on or off. This is the default for every new agent.
• Always play for this agent — speak a disclosure at the start of every call on this agent, regardless of the organization setting. Optionally provide different wording than the org default; leave the text blank to reuse the organization's own disclosure text.
• Never play for this agent — skip the disclosure entirely on this agent, even if the organization has it enabled.

Use the override when a specific agent needs different behavior than the rest of your organization — for example, a jurisdiction-specific agent that needs its own wording, or an internal testing agent where you don't want the notice spoken every time.

Related

• Security & Compliance — the broader data-handling model this sits within.
• Agent Node — configure the conversation logic that follows the disclosure.