Connectors
Freshdesk
Create and look up Freshdesk support tickets from a live call.
The Freshdesk connector lets your voice agents create support tickets and check existing ticket status directly from a conversation, using your organization's own Freshdesk account.
Connect it
Freshdesk uses an API key, not OAuth.
- Go to /connectors and click Connect on Freshdesk.
- Enter your Freshdesk Domain (e.g.
yourcompany.freshdesk.com) and your API Key (found under your Freshdesk profile settings). - Click Connect.
Actions
| Action | Description | Parameters |
|---|---|---|
create_ticket | Create a Freshdesk support ticket. | subject (required), description (required), email (required), priority — one of low, medium, high, urgent |
get_ticket_status | Look up the status of an existing Freshdesk ticket. | ticket_id (required) |
Attach these to a workflow node like any other tool — see Tools for how tool attachment and invocation work.
Example
A support agent asks a returning caller for their ticket number, calls get_ticket_status to check where things stand, then reads the status back before offering to escalate or close the loop.