Connectors
Zoho Desk
Create and look up Zoho Desk support tickets from a live call.
The Zoho Desk connector lets your voice agents create support tickets and check existing ticket status directly from a conversation, using your organization's own Zoho Desk account.
Connect it
- Go to /connectors and click Connect on Zoho Desk (or Zoho Suite — either one authorizes both).
- Talkr shows you a redirect URI — register it in your Zoho app's OAuth settings.
- Enter your Zoho app's Client ID and Client Secret, then click Save & Authorize.
- You're redirected to Zoho's consent screen. Approve access, and you're returned to Talkr connected.
Zoho Desk and Zoho Suite (CRM) share a single Zoho OAuth app and connection — authorizing one connects both, and the actions from both connectors become available together.
Actions
| Action | Description | Parameters |
|---|---|---|
create_ticket | Create a Zoho Desk support ticket. | subject (required), contact_email (required), description |
get_ticket_status | Look up the status of an existing Zoho Desk ticket. | ticket_id (required) |
Attach these to a workflow node like any other tool — see Tools for how tool attachment and invocation work.
Example
A support agent takes down the caller's issue and email, then calls create_ticket before wrapping up the call.