Connectors
Twilio
Send SMS text messages from a live call, via your organization's own Twilio account.
This is the Twilio connector — an agent action for sending SMS mid-call. It's unrelated to Twilio as a telephony provider, which is about placing and receiving phone calls. You can use one, both, or neither independently.
The Twilio connector lets your voice agents send an SMS text message directly from a conversation, using your organization's own Twilio account.
Connect it
Twilio uses your Account SID and Auth Token, not OAuth.
- Go to /connectors and click Connect on Twilio.
- Enter your Account SID, Auth Token, and From Phone Number (a Twilio number on your account), all found in your Twilio Console.
- Click Connect.
Actions
| Action | Description | Parameters |
|---|---|---|
send_sms | Send an SMS text message via Twilio. | to_number (required, E.164), message_body (required) |
Attach this to a workflow node like any other tool — see Tools for how tool attachment and invocation work.
Example
A booking agent calls send_sms to text a confirmation of the appointment time to the caller's number before ending the call.