Connectors
Zendesk
Create and look up Zendesk support tickets from a live call.
The Zendesk connector lets your voice agents create support tickets and check existing ticket status directly from a conversation, using your organization's own Zendesk account.
Connect it
- Go to /connectors and click Connect on Zendesk.
- Talkr shows you a redirect URI — register it in your Zendesk OAuth client.
- Enter your OAuth client's Client ID, Client Secret, and your Zendesk Subdomain (the part before
.zendesk.com), then click Save & Authorize. - You're redirected to Zendesk's consent screen. Approve access, and you're returned to Talkr connected.
You need your own Zendesk OAuth client — Talkr does not provide a shared app. The subdomain you enter is also used as the API base URL for every action.
Actions
| Action | Description | Parameters |
|---|---|---|
create_ticket | Create a Zendesk support ticket. | subject (required), description (required), requester_email |
get_ticket_status | Look up the status of an existing Zendesk ticket. | ticket_id (required) |
Attach these to a workflow node like any other tool — see Tools for how tool attachment and invocation work.
Example
A support agent that can't resolve a caller's issue calls create_ticket with the subject and description before ending the call, so a human agent can pick it up in Zendesk.